Glossary
C Investigate the Impact of Ethical and Corporate Social Responsibility Issues
https://quizlet.com/555255427/unit-20c-business-ethics-flash-cards/
CSR - corporate social responsibility
Ethical behaviour - behaviour that conforms to a society's accepted principles of right and wrong
Internal environment - the controllable elements inside an organization, including its people, its facilities, and how it does things
HR practices - Recruitment, training, remuneration, motivation, dismissal
Promotion of diversity and inclusion - Conscious actions to ensure that everybody has equal opportunities despite race, gender, sexual orientation etc
Recruitment practices - attempts to attract qualified, diverse employees at all levels
Training opportunities - Courses aimed at enhancing the skills and knowledge of the workforce
Enhancing career pathways - Opportunities provided to staff that will improve their chances of promotions or other jobs in the future
Under-represented groups - People with similar characteristics found less often in situations of economic security and power, e.g. women, minority races, LGBTQ+
Sustainable production - When the supply of a product does not impose costs on future generations
Product innovation - change in the appearance or performance of a product or the creation of a new one
Procurement - Purchases inputs such as raw materials, resources, equipment, and supplies
Energy utilisation - Coal, gas, oil and renewable sources of power used in the production process
External environment - Elements outside an organization that may affect its performance such as weather, political stability and the economy
Transparency - How honest and open a business is with their consumers about their products, production processes, etc
Education for the local community - A CSR strategy where learning opportunities are offered to under represented groups
Support for the local community - A CSR strategy where businesses spend money on infrastructure, events and provision of goods for people who live in the area
Sponsorships - PR activities through which companies provide financial support to help fund an event in return for publicised recognition of the company's contribution
Charitable donations - gifts of money as a CSR strategy
Environmental initiatives - Activities that firms take part in to be more green such as improving fuel efficiency and reducing waste
Social costs - The financial cost of producing a product plus the negative impacts on the environment and community
Environmental costs - damage done to the environment as a resource is exploited or a product produced
Public image and perceptions - How the general public think about a brand
Lower sales - A negative impact of bad press where people buy less of a product
Fall in share price - a negative impact of bad press where the price people are willing to pay for a share drops
Legal implications - The punishment given to businesses for breaking the law
Fines - Money paid as a penalty for breaking certain laws
Government intervention - Actions of a government to prevent unethical activity
Mis-selling - To encourage a customer to purchase products based on deceptive or ambiguous advice
Press releases - written statements by businesses to address unethical activity
Press conferences - verbal statements and interviews with groups of journalists to address unethical activity
Social media campaigns - marketing on platforms such as Facebook and Instagram to raise awareness of ethical behaviour
Advertisements - Paid for communications on media such as TV or social media that businesses use to overcome bad press from unethical activity
Community engagement - The process of working collaboratively with people in the external environment to develop stronger relationships
Community representatives - a person from the external environment who is invited to contribute to decisions of a firm
Changes to production schedules - Adapting the methods, equipment and raw materials to make a product to make it more ethical
Changes to employment practices - Adapting recruitment, training, methods of motivation, remuneration and dismissal to make them more ethical
Changes in personnel - Dismissing staff who are found to be taking part in unethical activity and recruiting staff in a way that means the personnel better represents the population, e.g. 50% female
Changes to procurement systems- Reviewing the suppliers used for equipment and raw materials and making sure payments are made on time
Financial compensation - money or financial payments given to people negatively affected by the actions of a business
Disaster recovery - The policies and procedures that a firm has in place so it can carry on after an issue
News media articles - A write-up of unethical behaviour of a business that is circulated in a publication
Pressure group activity - actions taken by special interest groups to change the behavior of businesses and governments e.g. protests and boycotts
Greenpeace - An environmental organization founded in 1970 and dedicated to the preservation of earth's natural resources.
Stop Child Labour Campaign - every child has the right to a good education, the right to play and the right to enjoy its childhood
Boycotting - The refusal of one group to purchase goods or services from another group
Protests - a public demonstration of objection
Online petitions - A form that can be signed on the internet and shared easily through email or social media. They can be used to gather public opinion on unethical activity
Policy changes - Adapting the rules and procedures of a firm to be more ethical
Rebranding - efforts of a business to change public perception after negative publicity
Remedial action - Changes made to products to correct issues that have arisen, e.g. replacement products and apologies
Scale of response - The amount of action a business decides to take as a result of a crisis
Scale of disaster - The judgement of how severe a crisis is. This is used to inform the scale of response
Language of communications - apologetic, evasive, defiant
Apologetic - Language that conveys remorse for actions
Evasive - Deliberately avoiding giving clear or direct answers in order to avoid taking responsibility
Defiant - openly or boldly resisting authority
Evidence of change - Proof that unethical activity has been reduced
Negative publicity - Exposure of the business in publications that does not reflect well on them
Public response - The reaction of the surrounding community of a firm's unethical activity and their remedial action
Returning custom - When customers who previously stopped buying a firm's products decide to start purchasing again after remedial action
Reduction in protest - When petitions, boycotts etc begin to decline after remedial action