Glossary
Unit 9: Teambuilding in Business. Resources for BTEC Business Studies
B Investigate Techniques and Theories Used for the Development of an Effective Business Team
https://quizlet.com/539814987/unit-9b-team-building-in-business-flash-cards/
Team member - A person who works with other members of the group to help achieve a common goal.
Team roles - designated tasks and responsibilities which depend on the goals of the group
Technical skills - the specialised procedures, techniques, and knowledge required to get the job done
Role-based skills - Abilities that relate specifically to a particular member or members of the team
Leadership - the ability to motivate individuals and groups to accomplish important goals
Lines of authority - a plan of who is responsible to whom and for what
Team purpose - The reason the team exists and what it is hoping to achieve
Team goal - Targets the team is aiming to achieve
Team members - Individuals who are part of a group with a common purpose
Collaborative decision-making - Gathering opinions of the team before making decisions
Responsibility for tasks - Individual team members take on duties to support common goal
Communication - Methods of interaction and sharing information between members of the team
Team vision - The ideal future position of the team
Team cooperation - The ways in which the members of the team work together
Feedback - The receiver's response to a message
Work ethic - a commitment to the value of work
Mutual respect - each person regards the other with honor and esteem
Dealing with challenges without complaining - An approach to overcoming difficulties whilst remaining positive
Members support and respect - A situation where people in a team actively help out others with their duties
Theories of team development - Results from studies of effective teams giving advice on how to set up and manage effective teams
Belbin's team roles - the idea that for a team to function effectively it needs key roles to be performed by team members
Co-ordinators - Team members to delegate work to ensure objectives are met
Resource investigators - Team members who make contacts and seek out ideas to discuss with the team
Plants - Team members who are creative and come up with original ideas
Monitor evaluators - Team members who can critically explore a range of solutions to a problem
Shapers - Team members who bring positivity and encouragement which motivates a team
Implementers - Team members who plan out the steps to achieve a project goal
Completer finishers - Team members who judge the quality of the project outcomes throughout the project to ensure high quality outcomes
Team workers - Team members who actively support other members of the team and seek to create harmony between members
Specialists - Team members who have expert skills and/or knowledge in a particular field
Tuckman's four stages - forming, storming, norming, performing
Forming - the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms
Storming - the second stage of development, characterized by conflict and disagreement, in which team members disagree over what the team should do and how it should do it
Norming - the third stage of team development, in which team members begin to settle into their roles, group cohesion grows, and positive team norms develop
Performing - the fourth and final stage of team development, in which performance improves because the team has matured into an effective, fully functioning team
Team conflict - a real or perceived difference in interests between two or more team members
Team dynamics - an ongoing process involving interaction of individuals within a team to achieve the desired objective
Bell and Hart - two psychologists who discovered there were 8 common causes on conflict in teamwork
Conflicting resources - When more than one person needs to use a room, piece of equipment etc at the same time
Conflicting work styles - When people in a team have different approaches to completing tasks, e.g. doing tasks at the last minute or ahead of time
Conflict perceptions - When communication of the reasons behind things is poor
Conflicting goals - When multiple goals are set, it can be confusing or frustrating trying to figure out which is the priority
Conflicting pressures - When different team members are completing urgent tasks and therefore cannot support each other, it can cause conflict
Conflicting roles - When there are differences in opinion of which person should take responsibility for different tasks
Different personal values - When a team member is asked to complete a task that goes against their moral values, it can cause conflict
Unpredictable policies - When rules change often, without a clear reason and are not communicated well, it can cause frustration and conflict
Non-compliance with rules - Purposely not abiding by the rules due to de-motivation or conflict
Disregard for company policy - Ignoring rules on discriminatory behavior, unacceptable language, attendance and timekeeping as a result of being demotivated
Discriminatory behavior - Behavior that makes a distinction in the way an individual treats someone or shows favor or prejudice against an individual or group of people
Unacceptable language - Swearing or using of racist, sexist, homophobic etc words
Poor attendance - Missing days of work due to illness or fake illess
Poor timekeeping - Being late to work and appointments on a regular basis
Misunderstandings - When communication is not interpreted as intended and mistakes are made
Competition and rivalry - When members of a team try to outperform each other rather than work together
Collaboration - the act of working together
Anti-productive behavior - Behavior that undermines the common goal of the team such as sabotage
