Unit 14: Investigating Customer Service

Learning Aim A: Explore how Effective Customer Service Contributes to Business Success

BTEC Business Studies Unit 14: Investigating Customer Service

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A1 Customer Service in Business
A1 Customer Service Roles and Teamwork
A1 Different Approaches to Customer Service
A3 Benefits of Building Customer Relationships
A4 Customer Service Legislation and Regulations
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A2 Types of Customer

Learning Aim B: Investigate the Methods Used to Improve Customer Service in a Business

BTEC Business Studies Unit 14: Investigating Customer Service

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B1 Using Research to Improve Customer Service
B1 Monitoring Customer Service
B1 Evaluating Customer Service
B2 Indicators of Improved Performance
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Learning Aim C: Demonstrate Customer Service Skills in Different Situations, Using Appropriate Behaviors to Meet Expectations

BTEC Business Studies Unit 14: Investigating Customer Service

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C1 Interpersonal Skills
C1 Communication Skills
C3 Set Objectives to Meet Skills Development Goals
Glossary