Unit 6C Glossary

BTEC Level 3 Business Studies. Unit 6: Principles of Management

Absenteeism - Time taken off work by employees.

Agency staff - Employees with required skills provided by an external organisation for temporary period.

Aptitude - A natural ability to conduct a skill or a task.

Business culture - People within an organization's attitudes toward their work, relationships with one another, and interactions with external stakeholders. It is motivated by a set of common beliefs and values.

Educational level - The qualifications held by an employee or applicant.

Employee satisfaction - How well an employees needs are met at work.

Experience - The job positions that an employee or job application has completed in the past.

Full-time workers - An employee who is contractually obliged to work a minimum number of hours per week. Usually between 30 - 35.

Globalisation - The integration of the different economies around the world.

Human resource planning - The systematic process of analysing the staffing needs of an organisation and taking action to meet those needs.

Human Resources - The function of an organisation responsible for staff.

Labour market analyses - The process of investigating the supply and demand of labour in different markets and regions.

Labour turnover definition - The proportion of employees leaving an organisation's workforce each year.

Labour turnover formula - (number of employees leaving / average number of employees) x 100

Motivation - What drives people to behave in certain ways.

Part-time workers - Employees who have agreed hours that are less than a full time contract.

Peripheral workers - Employees who are only on a temporary basis or who do not contribute to the core tasks that the company must do.

Productivity - The amount of units produced in comparison to inputs such as labour.

Skill shortages - Shortages of available people with the necessary skills for current job openings.

Sub-contracting - The use of an external supplier to perform part of the business operations.

Temporary staff - Fixed-term, project- or task-based contracts include workers who are only employed for a particular length of time.

Workplace stress - The negative physical and emotional reactions that can occur as a result of job expectations on an employee.

Zero hours contracts - A type of employment contract which the employer is not required to provide the employee with a certain amount of working hours.